FAQ's / TERMS AND CONDITIONS

By entering into a business transaction either by phone, written, or via the internet with Graham Office Supply Inc. you agree to these Terms and Conditions.

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the customer service at 614-221-4889 (or toll free 1-866-grahams)for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take the credit card company 7-10 business days to apply your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
We have a no hassle returns policy. If you are not completely satisfied, you can return your purchase within 20 days to Graham Office Supply Inc. (*Please see 1-5 listed below). Just let us know by calling Customer Care at 614-221-4889 (toll free 1-866-grahams) or email us at customerservice@grahamofficesupply.com for a return authorization.  Information needed for return include

• Original invoice number
• Product number and quantity
• Reason for return

1. If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Items returned in 21-59 days are subject to a 10% restocking charge, items returned 60-89 days incur a 20% restocking charge and items returned after 90 days are subject to a restocking charge of 40% less any shipping charges.

2. Merchandise returned without authorization will be refused, and the carrier (if applicable) will charge you freight in both directions. To avoid a restocking charge, please call customer service at 614-221-4889 (or toll free at 1-866-grahams) for an authorization number. Return mechandise will be accepted for creditPlease return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

3. Defective and damaged items are not subject to the above charges as long as the problem is discussed with a Graham Office Supply Inc. representative. Defective merchandise which is under manufacturer's warranty must be returned directly to the manufacturer.

4. Personalized items, customized, FAIM items, opened personal care items, food, domestic or computer software items, special-order merchandise, furniture, seasonal items such as dated goods, discontinued merchandise and special promotional items not normally stocked by us are not returnable except in the case of our error. Refurbished merchandise can only be returned if damaged or defective by Graham Office Supply Inc.. Certain merchandise (furniture and electronics) may require manufacturer warrantee service first before return is allowed. 

5. Credit will be issued within 2 days of return authorized merchandise being received by Graham Office Supply Inc. Should the merchandise not be returned, Return Authorizations will be voided 15 days after the authorization was issued. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Graham Office Supply, Inc. or the shipping vendor conducts business in the shipping address state. Back to Top

Find a lower price? We'll match it! Graham Office Supply Inc. Low Price Guarantee. If you find an identical branded item advertised at a lower price at another store or website, Graham Office Supply Inc. will match that advertised price.* Just call Customer Care at 1-866-grahams or email info@GrahamOfficeSupply.com at the time of your purchase or simply make note of it in the item's comments box during online checkout.
*Does not apply to discontinued or closeout items, furniture or special order items. Proof of price is required and verifiable for price match. The Price must be offered to the general public and not part of any confidential or corporate pricing package. Please clip any ads and send to Graham OS for verification. Back to Top

Satisfaction Guaranteed or Your Money Back Satisfaction Guaranteed or Your Money Back. Graham Office Supply Inc. has always stood behind our products. This pledge applies to any products purchased on our website, over the phone or fax, and at our store. Please review our return policy for specific details. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise can be shipped via UPS, and a valid street address is needed to ensure proper delivery. We also cannot deliver to APO., FPO. or foreign addresses. Please call 614-221-4889 if you have a special request. Back to Top

Can I ship my order to a different address?
Yes! Should you have the need to change ship-to addresses, your internet account can be set to allow changing ship-to addresses to either a list of addresses on file or you can manually enter. Any freight carrier charges associated with address correction will be invoiced to you seperately.  If necessary, ship-to addresses can also be frozen.  Just call customer service at 614-221-4889 to set up the account the way best for you. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination. Shipping is generally free with a $49 or greater order of UPSable items and shipped same day.  Exclusions are large items (quantity and or size) such as furniture and multiple cases of paper.  Rush charges will apply when immediate delivery is needed.  Large items such as furniture are shipped via common carrier (trucking company) or installation company and will incur additional charges.  Please call for a quote.

Because we warehouse many of our items in multiple locations across the country, your order is shipped directly from the nearest location. The individual warehouses/vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

Most products can be shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Unless noted or contracted with Graham Office Supply Inc., freight charges will be invoiced to you. Please call for a freight quote.  Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. We use our own trucks in the greater Columbus, OH metro area. Back to Top

By entering into a business transaction either by phone, written, or via the internet with Graham Office Supply Inc. you agree to these Terms and Conditions.

Payment FAQs

Our terms are net 30 days.  We request payment be made from the invoice.  A 1.5% finance charge will accrue on all past due invoices.  Invoices over 90 days will be sent for collection with an additional $150.00 plus collection fees. Credit memos are valid for 90 days and will be used against original invoice. Any balance remaining must be used against future purchases and are not redeemable for cash.  Click here for Credit Application.

Statements are available online and can be accessed 24/7/365.  Payment must be received by Graham Office Supply Inc. (or bank if using ACH or EFT) by contracted terms due date to remain current and to remain eligible for any discount, freight or rebate programs.  The date of payment receipt by Graham's will be used, not check date or postage date.

As an option for larger accounts, we do offer Total Statement Payment as a optional terms arrangement.  Those terms are total statement amount due and payable in full in bank by the 10th.   

Packing slips will be sent with all deliveries and require the signature of the recipient.  All orders also can be viewed on-line.  Immediate notification of any discrepancy is requested within 2 business days from receipt of the order so that we can promptly correct any errors.

You may choose to have your Invoices accompany the delivered merchandise, emailed, mailed, or faxed to the billing address, or on-line.

Statements will be faxed by the 5^th of the month, or available on-line.

We accept Visa, MasterCard, American Express, Discover Card, and most procurement cards.

By entering into a business transaction either by phone, written, or via the internet with Graham Office Supply Inc. you agree to these Terms and Conditions.

Below is the Terms and Conditions as found on the Credit Application:

Terms and Conditions:  The undersigned applicant hereinafter agrees that any extension of credit by Graham Office Supply Inc. (Graham) to applicant shall be subject to and in consideration of the following terms and conditions:

1.      The undersigned is an authorized agent of the applicant and is duly empowered to enter into and make a binding agreement on its behalf.

2.      Applicant authorizes its creditors, banks, and the financial institutions to release credit, banking and financial data to Graham.

3.      Credit terms are net 30 days.  We request payment be made from the invoice.  A 1.5% finance charge will accrue on all past due invoices. 

4.      Should it be necessary to assign the account balance to a licensed collection agency or to an attorney for legal action, applicant shall pay all subsequent collection charges and/or legal fees.

5.      Applicant understands that Graham will make their usual credit investigation and applicant authorizes Graham to collect information as necessary.

6.      Applicant agrees and understands that Graham will process any orders only when received from authorized buyers using the assigned Graham account number.  Orders must have an authorized purchase order number and telephone number.  Applicant will honor all invoices related to items delivered on non-credit card orders.

7.      If a sole proprietor, applicant personally guarantees all purchases under this agreement.

8.      Graham Office Supply Inc. reserves the right to place any account with an overdue balance on credit and shipment hold.

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